Agency
Banned Airlines
Changes by us or the supplier
Change of Passenger
Descriptions
Disruptive behaviour
Events beyond a supplier’s control
Financial Difficulty
Flights
Group Bookings
Health & Safety
Hotel Booking Procedure
Hotel Special Requests
Luggage & Flight Extras
Non-refundable rooms
Our Choice Flights
Package Holidays
Passenger Requirements
Ratings
Refunds
Ryanair Seating Reservations
Scheduled Flights
Split Tickets
Supplier
Taxes
Transfers
Travel Insurance
When we arrange your holiday, we’ll usually act on the supplier’s behalf (e.g. the hotel). However, for flight bookings including Ryanair, Sun Express, and Aer Lingus, we’ll act as your agent to source and book the flights on your behalf.
To keep you safe, several airlines have been banned from operating in European airspace. Click here to see the list of banned airlines.
Examples of what would be considered an ‘Insignificant Change’ include:
A change of accommodation, where the alternative offered is of the same or better standard, has the same main features, and is in the same location.
Changes to the services available at your accommodation, unless this is a major change to one of the main features of your accommodation.
Alteration of your outward/return flights by less than 12 hours.
Changes to carriers (such as airlines) and changes to aircraft or vehicle type.
Examples of what would be considered a ‘Significant Change’ include:
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your holiday by more than 12 hours.
A significant change to your itinerary, missing out one or more destinations entirely.
You can change a member of your party’s place to someone else as long as you have:
notified us of the transfer no less than 7 days before departure; and
paid any outstanding balance payment, amendment fees or other costs for the change.
Both you and the new passenger are then responsible for making all further payments required under the booking.
The descriptions and content on our website, emails and social media channels simply present a general idea of the services provided by the supplier. All services are subject to availability. Some of the hotel and destination landing pages on our website have been partially written by, or supplemented with assistance from, AI content generation tools.
Disruptive behaviour includes being threatening or abusive, damaging property, causing distress, danger, annoyance to any other traveller or third party or causing a delay or diversion to transport.
Examples of events beyond your or our control include:
warfare, acts of terrorism (and threat of) and civil unrest;
significant risks to human health such as the outbreak of serious disease at your destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to or stay at your destination;
industrial dispute, labour strikes;
natural or nuclear disaster, fire, chemical or biological disaster;
unavoidable technical problems with transport or, air traffic control strikes;
and all similar events outside of yours or our control.
If you’re unable to return due to an event outside of yours or our control’s control, we’ll provide you with similar (where possible) accommodation for a maximum of 3 nights. This limit doesn’t apply to those with reduced mobility, pregnant women, unaccompanied minors or to those requiring specific medical assistance provided we’ve been notified of these particular needs at least 48 hours before the start date of your holiday.
If you’re struggling financially and can’t pay on time, please contact us as soon as possible so that we can try and help you. There’s also a good online resource with information on debt and mental health which you can find here.
Flight times are provisional and subject to change, so be sure to double check on your airline’s website or app in the lead-up to your flight. Check-in procedures and your flight reference number are included in your booking confirmation email. Some airlines require you to check in online, so make sure you’ve done this otherwise you may have to pay a fee at the airport.
If you’re popular enough that you’re booking for 10 or more people, please contact us so we can make sure that your flights and hotel can accommodate such a large booking. If you make separate bookings online, you run the risk of some people having their bookings confirmed and others unable to get a seat on the plane. FYI, we can’t cancel any already-confirmed bookings without cancellation charges being applied.
We all let our guard down a bit on holiday, but staying safe and healthy is as important abroad as it is back home. We’ve collected our travel advice into our handy Health & Safety Hub so you can protect yourself and your peace of mind as much as possible, all the way to the beach and back.
If your flight lands at your destination before 7am, your room will be ready and waiting for you. If your flight lands after 7am, you won’t be able to access your room until the hotel’s check in time later that day, so make sure you have a plan! You’ll usually need to check-out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. Most hotels provide a late checkout option or will store luggage for you, some even will let you use the facilities after you’ve checked out. Find out what’s what at the start of your stay, and check if there are any costs involved.
Please notify us of any special requests via our live chat function. While we can’t guarantee that all requests will be granted, we’ll make sure they’re passed on to the supplier.
Our Legal team have told us we need to include the below:
In accordance with the Package Travel Regulation or the local applicable law in the country of residence of the passenger(s), bookings with On the Beach Ltd (trading as On the Beach Ireland) are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of On the Beach Ltd (trading as On the Beach Ireland).
On the Beach Ltd (trading as On the Beach Ireland) has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book with On the Beach Ltd (trading as On the Beach Ireland).
In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
For UK & Worldwide excluding EU Passengers
IPP Claims at Sedgwick Telephone: +44 (0)345 266 1872 Email: [email protected] or online at http://www.ipplondon.co.uk/claims.asp
For EU Passengers
IPP Claims at Sedgwick Telephone: +31 103120666 Email: [email protected] or online at https://www.ipplondon.co.uk/claims.asp
There are international conventions that may limit the amount of compensation payable by our suppliers in certain circumstances. The extent of our liability to you will be limited as if we were the supplier and as if the limitations applied directly to us.
These conventions include the Montreal Convention (and all earlier conventions) which relates to international travel by air, the Athens Convention which relates to travel by sea and the Paris Convention which relates to hotel stays.
To the extent that you have a right to claim against an airline under the Denied Boarding Regulation 2004, you won’t be able to claim against us in respect of the same loss.
We don’t exclude or limit our liability for death or personal injury arising as a result of our negligence. For everything else, our maximum liability is up to three times the price paid by or on behalf of the person affected.
We won’t be responsible:
for any injury, illness, death, loss, damage, expense, cost or any other claims if it’s your fault, caused by a third party or due to an event beyond our or our supplier’s control;
for any unforeseeable damage, loss or expense or where such damage, loss or expense relates to any business; or
for any liability arising outside of your package holiday.
All airlines include a standard hand luggage allowance, which may differ between airlines (it’s usually between 5kg and 10kg). Hand luggage must be no larger than the dimensions allowed by the airline (check their website for specifics!)
For some airlines, hold luggage is an optional extra. If you’ve chosen an airline where this isn’t included, you can purchase hold luggage at the time of booking. The hold luggage allowance may differ between airlines and the allowance you’re entitled to will be shown in the airline booking conditions at the bottom of your documentation. (Please double check this before you pack, as you don’t want to be hit with any unexpected fees at the airport!)
Most flights don’t include in-flight meals. Any extras such as bags and meals added at the time of booking can’t be removed, cancelled or refunded.
You can't amend bookings with non-refundable rooms and - if you cancel - you won't be entitled to a refund. The clue’s in the name.
We offer some package holidays for sale before we can book an appropriate flight. This occurs where the airline hasn’t released for booking all the flights we expect them to (Our Choice Flight). Our Choice Flights will be made clear to you at the time of booking.
Flights expected to operate in the morning will be given a generic flight time of 10am and flights expected to operate in the afternoon or evening will be given a generic flight time of 4pm. These flight times are an indication only and actual flight times may vary but this won’t affect the price of your holiday.
If your booking includes an Our Choice Flight, we’ll book the flight as soon as reasonably possible after the flights have been released. The airline and flight is at our discretion and you’ll be bound by the airline’s terms and conditions which will be made available to you.
We’ll provide you with an updated booking confirmation with details of your flight as soon as reasonably possible after the airline accepts the booking and no later than 3 months before your departure date.
If we can’t book an Our Choice Flight, we’ll cancel your booking without charge and provide you with a full refund of any payments made towards your holiday. We’re not liable for any compensation, losses, costs, expenses or damages you may incur if your booking is cancelled because we’re unable to book an Our Choice Flight for you.
A package is a booking of at least 2 or more of the following travel services for the same holiday:
flights;
accommodation;
rental of cars, motor vehicles or motorcycles; or
any other tourist service.
If you’ve booked a package (see your booking confirmation), you’ll have additional protections under the Package Holidays and Travel Trade Act 1995 (as amended by the EU Package Travel and Linked Travel Arrangements Regulation 2019). A summary of your rights can be found on our Package Rights page.
We can only provide general information about passport, visa, health and immigration requirements. You’ll need to check the requirements for your own specific circumstances before you travel.
Most countries require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you’re visiting. For further information contact the Passport Office on +353 1 671 1633 or visit https://www.ireland.ie/en/dfa/passports/.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://ie.usembassy.gov/.
For European holidays, you should have a European Health Insurance Card (EHIC) For more information and to apply for a EHIC visit: https://www2.hse.ie/services/schemes-allowances/ehic/apply/.
The Department of Foreign Affairs issues foreign travel advice. You’re responsible for checking this advice and the safety of any countries or areas you’re travelling to before you travel.
We’re not responsible if you can’t travel or for any other loss if you fail to comply with these requirements.
Ratings are intended to give a guide to the services and facilities you should expect from your accommodation but are not a guarantee. Ratings are provided by the relevant supplier or are our own average ratings based on our industry knowledge and customer feedback. Standards and ratings may vary between countries and suppliers.
Any refund must be requested via the live chat function and where approved will be made available to you within 14 days of the request. Refunds will be made back to the card(s) used to pay. Please contact our customer service department if your bank account has been closed or the refund is unsuccessful.
There’s restrictions on what items you can pack in your checked-in baggage and take onboard an aircraft. These can be found on your airline’s website (e.g. Ryanair, Sun Express, and Aer Lingus) or are in your airline’s conditions of carriage, made available to you before you book.
Ryanair have a mandatory seat reservation policy for parties travelling with children under 12 (excluding infants) on the date of travel. For every 4 children (or less), 1 adult must have a reserved seat which costs between €6 and €10. The children will be allocated a reserved seat at no extra cost.
You must book a single seat reservation for 1 adult in a party if you are travelling with up to 4 children. Parties with more than 4 children will require additional seat reservations (as applicable).
We may offer scheduled flights from major airlines. Some flights may be indirect and fly via other airports, full details of any flight stopovers will be made clear at the time of booking. Many scheduled flights are non-amendable and non-refundable.
Where your booking includes multiple airlines and/or 2 x one-way flights, we’ll make 2 separate flight bookings. We may also book a return flight (same airline, same route) as 2 one-way flights.
You’ll see 2 flight vouchers displayed on your paperwork, 2 flight references and at times 2 separate airline booking conditions. This doesn’t affect your travel arrangements in any way. You just need to use the correct voucher to check-in for each journey.
A supplier is a third-party organisation who provides the travel and accommodation services to you. Examples of suppliers are hotels, airlines and taxi/shuttle bus companies.
Local authorities in certain countries may impose additional taxes (tourist tax etc) which must be paid locally (e.g. at the hotel). You’re responsible for paying such taxes.
Unless you’ve added transfers to your booking or your booking includes free transfers, transfers to/from the airport and your accommodation are not included.
We strongly advise you and anyone travelling obtains travel insurance which covers against: any COVID-19 issues; incidents which affect your booking; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and any other expenses. Please ensure your insurance covers any activities booked such as diving/extreme sports/adventure travel. If you choose to travel without adequate insurance, we nor any supplier will be liable to you for any losses for which insurance cover would have been available.
Any travel insurance booked through us will not be part of your package. Any insurance premiums paid are non-refundable.