We’re On the Beach Limited, company number 3162982, and our registered office is 5 Adair Street, Manchester, England, M1 2NQ.
These Booking Conditions set out what we should expect from each other when you book a package holiday with us. They include our Holiday Handbook and we’ll use any personal data you provide in line with our Privacy Notice.
Save the snoozing for the sun loungers as we’ve kept these Booking Conditions as short as possible and added 🏝️ where our Holiday Handbook has more info.
Booking a package holiday means you have rights under the Package Holidays and Travel Trade Act 1995 (as amended by the EU Package Travel and Linked Travel Arrangements Regulation 2019). 🏝️
You must tell us if you or anyone travelling with you has a medical problem, disability or reduced mobility. If the supplier 🏝️ can’t accommodate your requirements, we won’t confirm the booking. If you tell us about any specific requirements after confirming your booking, we’ll inform the supplier, but they may cancel your booking and impose cancellation charges if they’re unable to accommodate.
The agreement for each booked service is between you and the supplier, but we maintain overall responsibility for your package holiday.
By making a booking, you (as the lead passenger) agree that you’re over 18, a resident of the UK or Ireland, and accept financial responsibility for payment of the booking. You also agree, on behalf of yourself and everyone named on the booking, that all passengers have:
entered all of the information correctly;
complied with all relevant passport, visa, health, and immigration requirements; and
read and accept these Booking Conditions and the supplier’s terms and conditions.
All bookings are subject to availability. Once you’ve submitted a booking request, we'll send you a summary email. This is an acknowledgement we’ve received your booking request and isn’t confirmation of your booking. If your booking isn't available, we'll let you know as soon as possible. Once payment has been authorised, your bank or card issuer will ‘ring-fence’ the amount paid. If your booking request is not confirmed for any reason, it may take 3-5 working days for your money to be returned.
Your booking is only confirmed when we send you a booking confirmation email with a booking reference number (at which point you'll have a legally binding agreement with us and each supplier).
We take care to ensure the information and pricing we publish is accurate, however changes and errors may occur. If this happens, we can make changes at any time on our website before you’ve submitted a booking request. If we realise an error has occurred after you’ve submitted a booking request but before we’ve confirmed the booking, we’ll contact you and you can choose to accept the new price or cancel your booking request. Please check the price and details of your package when it is confirmed. If any price on our website is obviously wrong, any bookings based on that price won’t be valid, and we may cancel your booking and refund all monies paid.
We offer 3 options to pay for your holiday:
in full (you must pay in full if you’re booking within 28 days of your departure date or booking a non-refundable hotel 🏝️);
Flexible Payments:
monthly payments; or
instalments.
🏝️
If you’ve chosen to pay for your holiday through monthly payments or instalments under our low deposit scheme, you'll pay an initial non-refundable deposit at the time of booking, and we'll collect the remaining balance on the dates shown when you make your booking (you can also find these in your booking confirmation). When you’ve paid your deposit and your booking is confirmed, you’re liable for any non-refundable costs (less any deposit you’ve paid). This may include the full cost of your flights.
Flexible payment charges
Fee | Additional Information | Amount |
Payment date change | If you move your payment date, you’ll be charged this fee. Each payment date can only be changed once. You can't move your final balance date. | €10 |
Insufficient funds fee | You’ll be charged a fee if you don’t have sufficient funds in your account when we try to take payment. | €20 (which is added to the total balance of your booking) |
Cancelling your flexible payment arrangement
If you want to cancel your flexible payment arrangement, you can:
pay the outstanding balance for your booking in full by contacting our customer service department via live chat;
cancel your booking by contacting us via live chat ; or
contact your bank to cancel our authority to collect the payments, although this won’t cancel your booking. Please contact us first before contacting your bank.
If you’re paying under a flexible payment arrangement, you’re legally obliged to pay each payment on the due date. Please ensure there are sufficient funds in your account when we take payment. If we’re unable to take payment in full, we’ll collect any available funds (which may include any overdraft facility) in your account up to the value of the amount owed, and you may incur an insufficient funds fee.
If the card used to make your booking fails or we’re unable to recover the full amount due and we hold other cards against your booking, we’ll also attempt to debit the outstanding amount from those cards.
If we have to cancel your booking for non-payment, all non-refundable charges will be due immediately. Please be aware that most flight bookings (including any in-flight extras booked through us) and any deposits paid under our flexible payment arrangements are non-refundable.
If you want to make changes to your booking
If your booking includes a Ryanair flight, any change which impacts your flight time or holiday dates must be requested by contacting our customer service department via live chat. We’ll confirm to you if we’re able to accommodate your request and you’ll then need to log into your account with your airline to make the requested changes. If a change doesn’t impact your flight time or holiday dates (e.g. adding bags, seats, change to name) then you must make the request through your account with your airline. Any changes will be subject to the fees applied by your airline (which could amount to the full price of the flight(s) depending on the change).
For all changes that don’t relate to a Ryanair flight, you can request changes by contacting our customer service department via live chat. Changes aren’t guaranteed and can only be accepted in accordance with the supplier’s terms and conditions (which may incur charges as much as 100% of the cost of the services and normally increase closer to the departure date).
Please check you have written confirmation of any changes to your booking before you travel. We may not be able to accommodate any changes to your booking if requested too close to your departure date.
The below table shows the fees you’ll pay to us for changing your booking (these fees are non-refundable)
Change | If requested more than 60 days before your holiday | If requested within 60 days of your holiday |
All of the charges below are in addition to any supplier charges. | ||
Adding in-flight extras (unless related to a Ryanair or SmartBook flight, where your request will be made directly with the airline and no fee will be applied by us) | €30 | €45 |
Change of hotel | €80 + any charges for cancelling original hotel + any cost of booking new hotel | €120 + any charges for cancelling original hotel + any cost of booking the new hotel |
Change board basis or room type | €40 | €60 |
Change of dates | €80 + any charges for cancelling original holiday + any cost of new holiday | €120 + any charges for cancelling original holiday + any cost of new holiday |
Change or amendment to name | €30pp | €45pp |
Add passengers | €50pp | €75pp |
Remove passengers | €30pp | €45pp |
€30pp | €45pp |
If you cancel your holiday
If you cancel your holiday, you must pay the following charges:
If you cancel more than 60 days before your holiday | If you cancel within 60 days of your holiday |
€30 per person + any supplier charges (which may be as much as 100% of the booked services) | €45 per person + any supplier charges (which may be as much as 100% of the booked services) |
If the card used to pay the cancellation charges fails and we hold other cards against your booking, we’ll also attempt to take payment from those cards.
You can check the total amount of any cancellation charges for your booking by contacting our customer service department via live chat. You may be able to reclaim cancellation costs from your insurer if this is covered under your insurance policy.
If you’re cancelling because of events beyond your control 🏝️ which significantly affect the performance of your holiday or ability to travel to the destination, no cancellation charges will apply, and you’ll receive a refund but you won’t be entitled to any compensation. We’ll take travel advice issued by the government into consideration but their advice doesn’t automatically mean you can cancel due to an unavoidable and extraordinary circumstance.
If we or the supplier change your holiday
Suppliers may, at any time, make a change to your booking. There may be rare occasions on which we must make changes to your booking. Your rights will depend on whether the relevant change is a ‘Significant Change’ or ‘Insignificant Change’. 🏝️
If there is an Insignificant Change to your booking, we’ll update your booking automatically. If there is a Significant Change to your booking, you’ll have the option to accept the proposed changes, take an alternative package, or cancel the package with a full refund.
If we or the supplier cancels your booking
On very rare occasions, we or the supplier may cancel your booking, for example, if we can no longer provide the holiday itinerary you have booked. We’ll notify you as soon as reasonably possible if we or a supplier cancels your booking (unless your booking includes a Ryanair flight in which case the airline will send you an email notification). We may offer you an alternative and let you know if there are any additional costs. If the alternative is of a lower quality or cost, you might be entitled to a price reduction. If we don’t offer you an alternative, or if you’d prefer, we’ll refund any payments made in full. When we cancel your booking, you agree that we may cancel any reservations with the suppliers and claim any refundable elements from them.
If your booking is cancelled, you may be entitled to compensation except where cancellation is due to your failure to pay or an event beyond our or the supplier’s control (see below) and you’re notified of the cancellation without undue delay before your departure date.
Events beyond anyone’s control
You won’t be entitled to compensation if our or the supplier’s obligations to you are affected by an event beyond our reasonable control. 🏝️
We want to make sure you have the most incredible holiday, but we know sometimes things can go wrong.
If you or anyone on your booking suffers an injury or illness, you must tell us and the supplier🏝️ immediately.
If you have any other complaint, please tell the supplier right away so they can fix the issue and you can get on with enjoying the rest of your holiday. If your concern isn’t resolved after speaking to the supplier, please contact our in-resort team on +44 (0) 333 003 1934. If you don’t follow our complaints process, the amount of compensation you may be entitled to could be reduced.
If you or anyone named on the booking is disruptive, your booking may be cancelled without a refund and you and/or anyone named on the booking may be liable for any loss or damage caused.🏝️
If things don’t go to plan, please notify us using our online form within 28 days of your return. If we can’t resolve your issue informally, you can ask for the matter to be resolved by independent arbitration via Hunt ADR.
Our liability to you is set out in our Holiday Handbook. 🏝️
Our Booking Conditions are subject to English law and subject to the exclusive jurisdiction of the English and Welsh courts. You can choose to bring a claim in the courts of Ireland, Scotland or Northern Ireland but only if you live there.
If you or anyone in your party has a claim for a refund, compensation or other loss/damage directly against a supplier, insurer or card issuer and we pay such sum to you, you agree that when we pay you, you will transfer your claim to us and we can make a claim either in our own name or on your behalf. Any request to us for a refund, must be made by contacting us via live chat.
If you’ve purchased a flight-inclusive package, you’ll be financially protected by way of Insolvency protection that we have taken out with International Passenger Protection Limited.