Book with Confidence

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Book with confidence

As an online travel agent, we let you build your own holiday by giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money and it’s great to know that you can book with complete confidence with On the Beach – here’s why:

Insolvency protection

When you book a flight inclusive package holiday with On the Beach, it will be financially protected by the insolvency protection we have taken out with International Passenger Protection Limited. Please see our booking conditions for further information or for more information about financial protection go to the IAA’s website.

Package Travel Regulations

If you book a package holiday with us, you also benefit from comprehensive protection offered by the European Package Travel Regulations. These Regulations entitle you, amongst other things, to assistance, compensation, price reduction and refunds in various scenarios. We've also got a dedicated page where you can learn more about your package travel rights.

Your reviews matter

We're pretty passionate about getting things *just* right. The customer is always right after all! That's why we're happy to share our reviews on Trustpilot with you. Hotel staff the best you've ever had? Maybe that ice cream was so good, you've just gotta tell the world. Or, maybe, you've just come back from the best week of your year and you want us to know just how good it was. So go on, tell us what you think!

We've noticed that people are asking a lot of questions about us...and we're very flattered! We've included some responses below, just to help clear things up a bit.

Is On the Beach reliable?

We certainly are! We're proud to be one of Europe's leading online retailers of beach holidays. From our humble beginnings in 2004 as a start-up business to our 2015 listing on the London Stock Exchange, we're now sending over 1.5 million satisfied customers away on their perfect beach holiday every year. We've even won several awards whilst doing so. So what you really should be asking yourself is 'when's my next beach holiday?'.

Is my holiday protected with On the Beach?

When you book a flight inclusive package holiday with On the Beach, it will be financially protected by the insolvency protection taken out with International Passenger Protection Limited. Please see our booking conditions for further information or for more information about financial protection go to the IAA’s website.

Is On the Beach a package holiday provider?

We sell a wide range of package holidays that combine flights and hotels and even transfers from the airport! Plus, when you book your package holiday and include a flight, your trip is ATOL protected - it doesn't get any better than that.

Is On the Beach a tour operator?

We're the beach holiday specialists, and one of Europe's leading online retailers of beach holidays. From Cancun to the CanariesThailand to Turkey - we know beaches and we're here to help you find your spot in the sun.

Is On the Beach in trouble?

Not at all - we've got loads of plans for this year and beyond, and all of them involve sending customers on their perfect beach break. If, however, you do want to read a bit more about results and share prices and all of that sort of stuff, the On the Beach Group site is a great place to start.

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