Name: Carlota
Rating: 3.5

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Carlota

Shocked to see such a once nice place in disrepair,  I've since found out that these apartments were destroyed by immigrants housed during covid times who subsequently destroyed the whole complex from what local say beds and tvs were thrown from the balcony such a shame a complex like this has to be rebuilt 

Shocked

Having just returned from a 7 night stay I have to say the apartments have some good and bad points.  Firstly the bad points the location, the surrounding street is filthy with dog mess mostly on the road but also on the pavements and steps down to the centre.  There are sun loungers beside the pool but these are hard plastic with no covers - they need to replace with proper modern loungers which are comfortable.  When I first arrived I went towards my apartment but the lobby area was in darkness and I banged into a fire hose box which you cannot see in the dark, a definite safety hazard.  In addition if you want a kettle you have to pay a refundable 10 euro deposit - the same for the TV control though not worth bothering as no British channels.  The good point apartment kept very clean and towels replaced regularly though the towels not really great at drying you.    It was quiet at night though but I don't think I'll be back at these apartments.

carlota basic but clean

Good value, excellent cleaning, obliging staff, good value restaurent with great take aways. Close to town centre and new mall. Shortage of sun light on balconies only drawback but afternoons on pool area is ok.

Good value & location

we booked the Carlota with Booking.Com, there was no free cancellation (this is something I will double check on future bookings) the money was taken immediately from my credit card and when I received the bill the money was paid into a Dutch bank account therefore I also had to pay a non sterling transaction fee. we were a late arrival 12:30am I emailed the hotel and booking.com to advise of arrival time, when we arrived the doors were locked and we were unable to gain access, the phone numbers to phone posted on the door did not contain the spanish code 0034 we found this out 2 hours later as I had to go into Puerto Rico to ask the police for help, we were kept awake all night by multiple dogs barking from neighboring properties day and night, there is a man with long grey hair and beard who takes 3 dogs out in the early hours to a small parcel of land opposite the hotel and allows his dogs to pooh there and makes no attempt to clear it up we even seen it on the pavement and when you walk past during the day the smell is abhorrent, I understand that this is outside of the hotels control however they are aware of the problem and should be working with the authority's to stop it. The morning after our arrival I paid a refundable deposit and fee for a safe also 10 euros for a kettle from the receptionist whom I believe is Rosa, on departure I handed the kettle back expecting to get my 10 euros deposit returned this was refused because Rosa had not issued me with a receipt, the cleaners did a good job trying to clean the outdated place and they were all pleasant also Antonio was always nice and pleasant there was always plenty of hot water however I would never return to this hotel and I most definitely would not recommend it.

Carlota

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