Name: Select Hotel Solingen
Rating: 4

- onthebeach.ie

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Near the Beach

Select Hotel Solingen - Germany - SOLINGEN - Restaurant - 6

Select Hotel Solingen - Germany - SOLINGEN - Lobby - 7

Select Hotel Solingen - Germany - SOLINGEN - Conferences - 2

Select Hotel Solingen - Germany - SOLINGEN - Restaurant - 1

Select Hotel Solingen - Germany - SOLINGEN - Room - 10

Select Hotel Solingen - Germany - SOLINGEN - Room - 9

Select Hotel Solingen - Germany - SOLINGEN - Bar - 8

Select Hotel Solingen - Germany - SOLINGEN - Bar - 3

Select Hotel Solingen - Germany - SOLINGEN - Room - 4

Select Hotel Solingen - Germany - SOLINGEN - Room - 5

Select Hotel Solingen

The hotel states it has disabled access, there is none!
No disabled toilet, toilets are very low, shower had step into it.
Booked accessible room, two days before trip we were told it wasn’t available so had normal room with very low toilet.
Dining room has three steps into it and no handrail, I accessed dining room via kitchen which helpful staff allowed but not ideal.
Bar area, very steep curved steps impossible for anyone with mobility problems or even elderly people.

Not disabled friendly!

I can not say enough good things about the Select Hotel in Solingen. Stayed for 8 nights and it was perfect. From location to accommodations. The rooms are very clean and spacious. They offer a wonderful breakfast every morning. The staff is amazing! I would like to mention Mohammed who went above and beyond to assist me. And he made sure that everything was as it should be everyday. He did this not only for me but he made all guests feel welcome. My German is good but not perfect. I was able to communicate in English with Mohammed. The Hotel was very busy during my stay due to a Convention in Duesseldorf.  Despite the craziness the Hotel remained quiet and comfortable. There is also a cute bar near the lobby that serves food and beverages in the afternoons and evening.  

Excellent Hotel in Solingen

One particular night staff member should not be working in hospitality. A personality where growing fury is the response to a guests confidence or a request for a receipt that he couldn't fine. Extreme views that personally I would recommend having him put on the country watch list. 

A made a clear request for housekeeping and even communicated this with the general manager in person for NO HOUSEKEEPING. This was met with a room cleaned by housekeeping. 

And after the house keeping manager tried my door without an invitation and I told her the door sign clearly refers to no disturbance, and then while I am talking downstairs to the general manager she or someone is busy reaching under my pillow and provokingly has refolded my long johns and then put them on the TOP of my pillow to say. I have been here, I am not happy.

General manager refuses to give me a refund after offering a breakfast for the housekeeping manager trying my door with a no housekeeping sign on. I was told there was a 'misunderstanding'. A decision that grants housekeeping to do what they want without repercussion.

The attitude is 'we don't care'. If he really cared he would have immediately said 'Correct, unsatisfactory, you clearly said you did not want housekeeping and they have gone and done it anyway. Any reasonable person would deduce this is a two fingers to you. Or something like that." 
Only twenty years ago we paid at the end of the stay. I certainly would not have paid for one night if I had the choice to pay at the end. Back then there were hardly any issues. Hotels were waiting for your payment.

Female front staff member also did the, you want this, oh you mean that, you mean that with cream, oh you mean a new this, with that and this as well but not that and forget the other.
So sad.

And an unnerving creepy amount of ong term stayers. From my experience, hotels where there are no corridor cameras and many agency staff and long term stayers there is an increase in likelihood of hacking.
I have found out it is easier than it seems to get hacked.
Use your phone for calls and internet if you can outside the grounds of hotels and look out for strange setting changes and a black small dot on your icon bar. It means someone is currently accessing your location and the rest.

Twice I went into the corridor from my room and twice a nearby door quickly closes. Coincidence or something more.

The feeling of the place is "something not good is about to happen soon".

Highly strung staff and no right from wrong understanding when deliberate privacy is breached

Don't bother there are a lot better Hotels in  the area, the good thing is that H+ Hotels will no longer run the Hotel, last booking is for 19th December (So the staff said)… so there is hope that a competent company will take over the hotel. 
One point about H+ Hotels… their staff although being left alone and have no idea what is going to happen with their jobs, still doing an amazing job, but the management is questionable seeing that there is no open communication with the staff… a real shame but a example of a company that thinks profit over their staff.

Select Hotel Solingen

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