Name: Old Bank Town House
Rating: 4

- onthebeach.ie

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Near the Beach

Old Bank Town House - Ireland - KINSALE  - General view - 8

Old Bank Town House - Ireland - KINSALE  - General view - 10

Old Bank Town House - Ireland - KINSALE  - General view - 6

Old Bank Town House - Ireland - KINSALE  - General view - 3

Old Bank Town House - Ireland - KINSALE  - General view - 1

Old Bank Town House - Ireland - KINSALE  - General view - 9

Old Bank Town House - Ireland - KINSALE  - General view - 7

Old Bank Town House - Ireland - KINSALE  - General view - 2

Old Bank Town House - Ireland - KINSALE  - General view - 5

Old Bank Town House - Ireland - KINSALE  - General view - 4

Old Bank Town House

Located right bang smack in the centre of it all. 47 steps to the bus stop into Cork. We stay here quite a lot because of the following. Our room is spacious tastefully decorated with views over the harbour. The food is deliciously fantastic especially, the breakfast and lunch. You will be spoiled by Maria. What a lovely lady. Nothing is a problem for her. She is totally dedicated to making sure you enjoy your stay. In actual fact, she’s the reason we revisit so much. She makes it like “home from home “ every time. Here you will be greeted by a really lovely supervisor Jude. Jude will insure all aspects of your stay are as you require. Both Maria and Jude are always in sink and work really well together. The food produced here is addictive and it’s clear the chefs enjoy what they do. Although you’ll be spoiled for food choice in Kinsale, 
The Blue Haven ( sister hotel 87steps up the road ) is a perfect choice for top notch evening dining and relax afterwards in the lounge bar listening to live music 7 nights a week. The staff here are excellent too especially Agatha. She stands out with her attention to detail and her efficiency. 
All in all  this is Home From Home.
We’ve booked our return stays for 26 and as usual, can’t wait.

Home From Home

Stayed in Old Bank House last week during a few days away in Kinsale. We were delighted with the quality of the attention to detail we received from Jude and her team , both before arrival , on arrival and while there. The room was perfect , quiet, comfortable and clean. Breakfast in cafe on ground floor was excellent each morning and everybody we met couldn't have been more helpful. Thank you Jude for everything . We will definitely be back. A & T

Great place to spend a few days in Kinsale. Highly recommend. Quality, comfort, attention to detail..Great

I stayed at the Old Bankhouse on Nov 20-22nd last and booked 2 rooms. These were for 4 adults, 2 couples of who one couple were 80 and 82 years old with mobility limitations (unable to stand or walk for any appreciate time or distance).
 
We were booked into rooms 3 and 18 resp.
 
We were not happy with our stay and in particular with the lack of heating in room 3. 
 
My issues were:
The radiators in room 3 were clearly on a timer. They came on for approx. 90 mins at 6.30-8PM each evening. Despite being set to a maximum setting on the radiator dial- they were clearly centrally controlled. I called reception on Nov 20th and was told no one from maintenance was available. I told them it was not a maintenance issue- but a central control setting of the heating. Despite this nothing was done and we were given 2 Dyson extractor fan heaters that are manually operated and cannot be put on a timer. This meant that on days when there was snow and sleet and freezing temperatures outside we had to endure a freezing cold room – especially each morning. This is the most important complaint I have. This is just unacceptable and I am not prepared to pay €386 to be frozen in a “luxury suite”.
There was also issues with heat in room 18. Again the heaters are on a timer and to have 2 octogenarians in a room without adequate heating- when they wanted it- is unacceptable.
When we arrived I learned there was no hotel reception in the Oldbank. In fact it was in another hotel down the street- The Blue Haven. Why is this not disclosed on the website? This is totally misleading.

One of the elderly guests in room 18 needs to refrigerate flat back packs that she wears for pain relief in a belt around her lower back. As there was no one in reception in the Oldbank- I had to leave these in a freezer at the Blue Haven and walk up and down between the 2 properties twice a day to get a fresh frozen pack. Totally ridiculous that the Oldbank is not a standalone hotel….as it is advertised online. There is NO mention of checking in at another hotel and that there is no one to help on-site at the Oldbank at any time of the day.

There is NO room with a number 3 on the door. Only for I tried our key on the “Post-Master suite” or similar named door and it worked I would have had no clue where to go.
We sent 2 Octogenarians to floor 2 (we were told room 18 was on floor 2) by the lift and again they and we could not find a room 18. It turns out room 18 is neither on the 1st or 2nd floor- but on the return half-way up the stairs between floor 1 and floor 2. I only found this out because I had to walk from the Oldbank to the Blue Haven and get the person at reception to come back to the Oldbank and show us where room 18 was. This was a ridiculous waste of time for 2 elderly guests with limited mobility.

The rooms are tired and not up to standard. There is wallpaper peeling off the wall in room 3 and a large stain in the carpet in the bedroom area in room 18.
There is a knocking noise to the left of the sink in room 3 that repeats every few seconds. It is related-I believe to the pipes behind the wall. 
 
All in all I thought the Oldbank house was poor. The staff who did help me were very helpful. However I would not recommend a stay there unless basic improvements are made. A permanently staffed reception is essential. Above all the lack of heating during our stay was a deal breaker for me. Unacceptable.

A dated "townhouse" with no on-site staff

From the very warm and friendly welcoming to the central positioning of this hotel to the community of Kinsale , our time here in this beautiful town kept us safe and quite involved in the activities of this very thriving town…the restaurants were top quality and many interesting places kept us involved and very engaged…

Old Bank Town House

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