Name: Le 4 Stagioni
Rating: 3.5

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Le 4 Stagioni - Italy - NAPOLI - General view - 0

Le 4 Stagioni - Italy - NAPOLI - Room - 1

Le 4 Stagioni - Italy - NAPOLI - Room - 2

Le 4 Stagioni - Italy - NAPOLI - Restaurant - 3

Le 4 Stagioni - Italy - NAPOLI - Bar - 4

Le 4 Stagioni - Italy - NAPOLI - General view - 5

Le 4 Stagioni - Italy - NAPOLI - Room - 6

Le 4 Stagioni - Italy - NAPOLI - General view - 7

Le 4 Stagioni - Italy - NAPOLI - General view - 8

Le 4 Stagioni

BE CAREFUL:  impolite employees, they say the bathroom is private when in fact the whole house uses it, they will put you in a worse room than the photo and hide the whole broken house, which smells bad in all spaces.

I'm traveling the world, in the last 3 months I stayed in more than 31 accommodations, and until today the worst rating I had given for any review was 80. Unfortunately I had the misfortune to find this accommodation, where 0.1 is a good rating compared to low level, with distorted photos and some manipulated reviews acquired in exchange for  "free baggage deposit".

The checkin was 15 minutes far from the accommodation, which makes you walk around with luggage for a long time. The receptionist, totally unprepared, clearly unhappy to be working there, being very rude and impatient not only with me, but with other guests who were in the place. She gave me a contact on whatsapp, to contact if we had any problems, and when I arrived at the place the key she gave me didnt open the apartment door.

When sending a message explaining it, she was online the whole time but it took almost 1 hour to respond, leaving us all this time trying to open the door from the outside and we just didn't stay longer because a couple arrived and opened the door for us. After more than 01 hour she sent someone there to solve the key situation, and when I entered the room I realized that it was very distorted from reality, the internet didnt workt and the bathroom was TOTALLY different from the option I had booked,to 3x smaller and dirty.

When I told the receptionist about it, instead of explaining that the photo was really different from the bathroom and apologizing for that, she said that it was everything right, saying that it was the door on the right side of my room (but it was on the left side). I sent her a video from the bathroom asking if it was really that bathroom, since it was on the opposite side of what she was indicating, and 100% different from the photo, and told her the internet was not working.

When again she demonstrate again no education and no professionalism, saying that I was "interrupting her work", since her job was precisely to clarify and solve the clients' problems, as in my case.

Not satisfied, my reservation was 100% paid, but she started to say that as I paid for the accommodation with a debit card and not a credit card, I had no right to be in that place, and that if I kept pointing out the problems of the apartment she would would call the police and would take me out on the street

A few minutes later, two girls appeared coming out of a room, where one of them used my bathroom that was PRIVATE. At that time I already realized the mess that was this accommodation and again I passed it on to them, but nothing was resolved.

The another day I went there to get some documents to take the necessary measures, and they said they would put me in a better room doing a "COURTESY", the result of the courtesy was change for the real room of the photos, which was precisely the room I had paid for all along, and didnt stay the first night.

The whole house was deplorable, the bedroom and bathroom were dirty and smelly, holes in the wall all over the house, wallpaper ripped and the internet didn't work.

Even changing the bathroom, someone else used it again, and again when i reported to the same receptionist, she started to pretend that she didn't speak English, and after pretending that the signal was bad and she wasn't listening to me, while I heard the echo of my voice in background over her cellphone.

Anyway, i still tried to warn the company, because i have a company and i think its not fair they have problem because of an amateur and uneducated employee, I sent many emails reporting the situation awaiting at least an apology, to avoid spent my time with worst actions. Even with several emails sent to the company reporting and sending pictures of the absurdities of the employee messages, I didnt receive any response.

Results: dishonest and impolite employees AND company, pictures distorted from the reality, terrible wifi connection, and old, dirty and smelly place, my only luck is that im going to live on italy, and will be able to have time to solve this situation but another clients maybe dont have this luck, be careful before choose this terrible place

Worst recepcionist and worst place Ive ever been in my life

Nice room in the center of Naples. Everything is nearby and can be reached by walking. The staff is very nice and always willing to help. There is a daily room service taking care of the room and provides soap and towels. The price is very fair, the service is helpful and the location is excellent. 

Nice room in excellent location 

The room is very cozy, it has its own bathroom and a little balcony. The air condition worked really well. The location is beautiful, you can reach many landmarks in less than 5 minutes. Even though the room is in the center of the city, at night it is really silent and you can sleep very good. The room service was awesome. Everyday somebody stepped by to refill soap and to refresh our towels.

Amazing room in the center of Napels

Amazing stay! Great location and has air conditioning (which is a must in Italy during the summer!) highly recommend this place. The place is located near multiple popular squares. I highly recommend doing the hop on hop off bus as well while your stay in naples

Le 4 Stagioni

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